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________________________________________

Terms & Conditions - The fine print 
________________________________________


Adventure Travel Pty Ltd ABN 45117444292 and Travel License VIC32783 is an Inbound Tour Wholesaler and, in the provision of holidays or travel products acts solely as an agent on behalf of the Operator Services.  Adventure Travel Pty Ltd is not liable to you for any act, default or neglect of any kind by any Operational Services.

Operator Services are all travel, accommodation and other associated services provided to you by a Third Party tour, travel, accommodation or other operator, booked on your behalf by the Travel Agent.

Disclaimer: Due to conditions outside of our control such as natural disaster, weather, politics or operational problems (e.g. Flooding, road and park closures), AdventureTravel.Com.Au Pty Ltd and its suppliers have the right to cancel a sector / sectors and or alter the itinerary. In these circumstances, it is not a guarantee that missed or cancelled sectors will be fully refunded. This will be at the suppliers discretion and AdventureTravel.Com.Au Pty Ltd will charge an administration fee. In circumstances where the cancellation / amendment is due to external events outside our reasonable control, refunds will be less any unrecoverable costs and applicable administration fees. We are not responsible for any incidental expenses that may be incurred as a result of amending / cancelling the booking including but not limited to Travel Insurance excess, non-refundable flights or  alternative travel arrangements i.e.: connecting travel services, additional accommodation, tours or upgrading. This will be at the clients expense. AdventureTravel.Com.Au Pty Ltd will endeavour to organise new arrangements for travel during any of these circumstances. ( Amendment fees will apply as per our usual terms and conditions) However, it will be ultimately be the clients own responsibility. AdventureTravel.Com.Au Pty Ltd cannot be held responsible for any forward travel arrangements that are affected by any of the above. Change or cancellation of forward travel booked through AdventureTravel.Com.Au Pty Ltd will be treated under our normal terms and conditions.

In the unlikely hood that AdventureTravel.Com.Au Pty Ltd or its suppliers, are forced to cancel a tour due to low numbers, AdventureTravel.Com.Au Pty Ltd or its suppliers, will offer an alternative itinerary of similar inclusions. Any extra costs incurred from the alternative arrangements, such as additional meals etc will be at the clients expense.  Passengers accepting the change of itinerary will be bound by the normal terms and conditions. In the circumstance that AdventureTravel.Com.Au Pty Ltd is acting as an agent only, any dispute will be handled direct by the Supplier. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

In the circumstance that AdventureTravel.Com.Au Pty Ltd is the operator, the dispute will be handled by AdventureTravel.Com.Au Pty Ltd and is bound by Victorian law (Australia) where any disputes will be settled.

Prices are subject to change.

Refunds:  Refunds are made in AUD only and AdventureTravel.Com.Au Pty Ltd cannot be held responsible for loss due to bank fees or fluctuations in currency exchange rates. Refunds may take up to 30 days to process.

Cancellation Fees: In the event of cancellation the following cancellation fees will be payable by the client:

  • Outside 55 days - Deposit only
  • 42 to 55 days prior - 35% of tour cost plus full Greyhound Pass cost if applicable
  • 28 to 41 days prior - 50% of tour cost plus full Greyhound Pass cost if applicable
  • 14 to 27 days prior - 75% of tour cost plus full Greyhound Pass cost if applicable
  • Less than 14 days prior - 100% of tour cost, if the deposit is greater than the cancellation fee then the deposit will be forfeited. Amendment Fees: If a date change or itinerary change is done at a Clients request, a fee from $50 to $200 per passenger per change will be charged on top of any applicable supplier fees. 
  • If these changes fall within the cancellation period, then any applicable cancellation fees will also apply.

Travel Insurance: We strongly recommend clients to purchase travel insurance at the same time as booking travel arrangements to suitably cover medical, personal effects, travel delays and cancellation costs.

AdventureTravel.Com.Au Pty Ltd is the booking agent for Trek Australia, Backpacker Tours Australia & AdventureTravel.Com.Au

All cancellations or disputes should be sent by registered post to:

Operations
AdventureTravel.Com.Au Pty Ltd
PO Box 4105
Mt Eliza VIC 3930


Consumer Protection:

In Australia we have very strict regulations to protect consumers against fraudulent operations or trading insolvent. To be an agent in Australia you need to operate a client trust account which is independently audited each year. You also need to have money guarantees in place to protect consumer's funds. This is government regulated. Before you book with any tour operator in Australia you should check to see that you are protected by the TCF (Travel Compensation Fund). To check to see if a company is operating legally you should visit: http://www.tcf.org.au

Our company name is AdventureTravel.Com.Au - PO Box 4105, MT ELIZA, VIC, 3930 - Licence No. VIC32783

To do a quick search you can just enter our Post Code "3930" and scroll down to "AdventureTravel.com.au".

Definitions:

  • Supplier - A supplier is the third party tour operator or service provider that operates the travel arrangements or services for the Client.
  • Client - The client is the person that has made the booking with AdventureTravel.Com.Au Pty Ltd and is responsible for adhering to the booking conditions and acts as the sole correspondent for the client and the client's party.